Shipping & Refund Policy

Refunds

We have a 30-day money back guarantee return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us. Shipping times/dates may vary without notice.

To start a return, you can contact us at hello@eternalbalancecandles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@eternalbalancecandles.com.

Refunds are processed within 14 days upon receipt of your returned parcel. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping/Delivery & Pickup

Standard ground delivery (3-7 business days) available at checkout

Priority Mail (2-3 day shipping) is available at checkout, pricing shown at checkout is pending on final destination

Priority Mail Express (1 day shipping) is available at checkout, pricing shown at checkout is pending on final destination

You have the option of selecting pickup if you are local to Colorado. Our shop is located at 2590 Walnut St. Denver, CO 80205 inside Green Spaces Marketplace

We currently do not ship to a PO Box or outside the U.S.

 Thank you!!

At eternal balance candles we want to make sure that you are getting the best experience possible with our candles and you love them just as much as we do. Whether you are using them to unwind, for decor, stress relief,  or setting the mood for date night, we want the vibes to be immaculate. Please do not hesitate to reach out to us